Our entire staff is dedicated to providing proactive and effective services
to achieve maximum customer satisfaction.

After-Sales Service Overview

Oriental Inspection & Services Co., Ltd. has a comprehensive quality assurance system for after-sales service. Our team is committed to delivering proactive and effective services to ensure maximum customer satisfaction.

After-Sales Service Policy

We strive to handle all work efficiently and swiftly, with a commitment to providing services that meet and exceed customer expectations. Our approach goes beyond simply addressing claims within the guarantee period; we also provide valuable information to our customers and respond promptly and sincerely to various support requests.

Additionally, we offer proactive and effective services to ensure the highest level of customer satisfaction.
This includes real-time management of the process for handling claims for defects that arise during the guarantee period and maintaining real-time communication with our customers.

After-Sales Service Procedure

• Step 1.
  After-Sales Service Process

  Process and register the information provided by the customer according to the product type.
• Step 2.
  Problem Recognition and Analysis

  Identify and analyze the source of the problem.
• Step 3.
  Decision on the Solution

  Determine the appropriate solution based on the analysis and communicate it to the customer.
• Step 4.
  After-Sales Service Implementation

  Provide after-sales service according to the chosen solution.
• Step 5.
  Post-Service Notification

  Inform the customer of the results upon completion of the after-sales service.
• Step 6.
  Feedback Analysis and Prevention Strategy

  Analyze feedback and develop strategies to prevent the recurrence of similar issues.